Online Purchase Refund Policy

At Fire Arts Vermont, we believe in a stress-free purchasing experience. Our client

relationships are the most important thing to us, and we always want our clients to be

comfortable, knowing that you are our priority. We know that buying anything online

without being able to see it in person is a daunting experience, especially with a big

purchase like fine art or jewelry. Because of this, we want to be there for you every step

of the way to answer any questions.

Our policies and recommendations are outlined below. If you don’t see the answer to

your question, please feel free to reach out and email us at fireartsvermont@gmail.com

or call (802)257-2787.

ONLINE RETURN POLICY

Online Store

We want all of our clients to be excited about their purchase, so if you are dissatisfied

for any reason, please contact us right away. Please do not hesitate to reach out with

any concerns or questions.

If you do wish to return an item, please ensure that the item is returned to us in new,

unused, and resaleable condition within 14 business days from the delivery date of your

order.

1) Please email fireartsvermont@gmail.com for authorization on all returns.

2) Shipping:

Please pack your returns in the original box, using the original protective materials used

for packing when returning your order. Use USPS or UPS to ship and retain your

receipt. Fire Arts Vermont is not responsible for items damaged or lost in return transit.

***VERY IMPORTANT*** Please ship items with insurance equal to the cost of the

item for return shipping. We are not responsible for insuring items being returned, and

a refund may not be honored if goods are lost or damaged during the return process.

You are responsible for paying for your own shipping costs for returning items.

Mail to: Fire Arts Vermont Gallery 485 West River Rd Brattleboro, VT 05301 United

States.

3) If you place a new order, depending on where you live, the time it may take for your

new product to reach you will vary. Please let us know if your order is time-sensitive. We

have options for express shipping at checkout.

3) For returns, we will assess the item once we have it back in the studio to ensure it is

in resalable condition. After we have confirmed the condition of the piece, we will credit

the cost of the item less the shipping cost to the card used to make the original

purchase.

4) We will send you an invoice or refund for the difference in the balance of exchanged

items (if applicable).